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FAQ's
DNS and Domain Names
Email
Hosting Plans
Control Panel (cpanel)
CGI, PERL, PHP, etc...
Miscellaneous
DNS and Domain Names
Q: What are HostWalk's Nameservers that I should point my domain to?
A: Primary DNS server: NS1.HOSTWALK.COM
Secondary DNS server: NS2.HOSTWALK.COM
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Q: How do I change my DNS at my registrar?
A: It is different for every registrar. Go to the registrar that you have your domain name with, and follow their instructions to change to the nameservers that we sent you in your welcome email.
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Q: How long does it take for my DNS to propagate?
A: 24 to 72 hours or 1 to 3 days
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Q: What does it mean for a DNS to "propagate?"
A: It means to update all the DNS servers on the entire internet throughout the whole world, so that your domain name will point to our servers.
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Email
Q: How do I set up my email?
A: HostWalk web hosting clients can set up POP Accounts, Forwarders/Aliases, & Auto-Responders in the Web Browser Control Panel that comes with every HostWalk web hosting package. This can be done by yourself, and without any assistance from the HostWalk staff.
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Q: What are the pop and smtp settings I need for my email client?
A: Both both POP3 and SMTP should be set to yourdomain.com (not pop.yourdomain.com or smtp.yourdomain.com)
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Q: How do I set up my email in Outlook?
A: -Choose POP3 as the type of email adress
-Both both POP3 and SMTP should be set to yourdomain.com
-Username is the full email address
-password is the password you used when you set up the account in your control panel
-do not check the log in with secure password authentication box
-the rest of the options should work in the default settings
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Q: Where do I go to get my webmail?
A: Login into you control panel at http://www.your.com/cpanel/
and choose either Horde or NeoMail. You have access to both.
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Q: Is email space in addition to account space or included in it?
A: Included in it.
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Q: If I use webmail, does sending and receiving mail still count against my bandwidth?
A: Yes
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Q: Do redirecting email and autoresponding count against bandwidth?
A: Yes
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Hosting
Q: How can I upgrade from one regular hosting plan to the next?
A: Go to our UPGRADES page for detailed instructions on what to do.
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Q: Can I change the domain name on my account? How much does it cost?
A: Yes, you can change the domain name, but you will lose all of your data and will have to upload your site again. There is a one time $5 fee to do this. Go to our UPGRADES page for detailed instructions on what to do.
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Q: Can I buy extra space? How much does it cost?
A: Yes. Each Additional 10 MB of Web Space is $5 per Year Extra. Go to our UPGRADES page for detailed instructions on what to do.
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Q: Can I buy extra bandwidth? How much does it cost?
A: Yes. Each Additional 500 MB of Bandwidth is $15 per year Extra. Go to our UPGRADES page for detailed instructions on what to do.
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Q: Can I combine hosting plans: For example, can I buy 2 different plan 5's and have double disc space and double bandwidth?
A: No, you may upgrade until you reach plan 5. After plan 5, the only way to get more space is to buy it in 10MB blocks and the only way to get more bandwidth is to buy it in 500 MB blocks. Go to our UPGRADES page for detailed instructions on what to do.
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Control Panel (cpanel)
Q: Where do I login to my control panel?
A: http://yourdomainhere.com/cpanel or http://205.234.136.71/cpanel
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Q: Are there any further support or help documents for the Control Panel other than the documentation area within cpanel?
A: Yes, Check out http://www.cpanel.net
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CGI, PERL, PHP, etc...
Q: What is the full server path to the cgi-bin?
A: /home/username/www/cgi-bin
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Q: What is the full server path to the main html directory?
A: /home/username/www
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Q: What is the location of the sendmail program?
A: /usr/sbin/sendmail
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Q: Where is the location of Perl?
A: /usr/bin/perl
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Q: What version of software does HostWalk use? Of PHP?, Of Apache?, Of PERL?, Of MySQL?
A:
PHP version is 4.3.10, Apache version is 1.3.33 (Unix), PERL version is 5.8.4, and MySQL version is 4.0.22-standard
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Miscellaneous
Q: What are the connectivity specs for HostWalk's servers?
A: Our servers offer fast, reliable connectivity to the internet. Located in the carrier-neutral Equinix Chicago Data Center, HostWalk has access to all the major carriers in Chicago without the need for local loop circuits.
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Q: Why is it showing that I have used so much of my web space that I am allowed to used, but i have a very small site.?
A: There a few possible answers for this
1) If you have been messing around in the cpanel and clicked on "Interchange cart," then it installed automatically. This cart takes quite a bit of space (at least 5 MB). You can go into your cpanel and use "file manager" to delete the folder called "Catalogs" (it is in the highest possible level a folder can be). Also delete cart.cgi in the cgi-bin folder. This can be done in FTP also, but takes longer.
2) Maybe you are not deleting your old emails, and purging them out of the trash can. Emails count towards your Web Space limits. This can be done in your webmail. Maybe you have saved all of your sent mail. So check all of your mail folders and figure out what you need to save and not need to save. If you receive a lot of spam, you might have tons of unread email, that you don't even know about. you can limit the size of your email accounts under "Add and remove emails" in cpanel.
3) If you backup up your files with "Download/Upload backup file" in cpanel, then it makes a zipped copy of everything you have and puts it in a specified directory. if you do this often, then just delete the old backups with FTP or file manager after you do a new backup. This is a sure quick way to have a ton of space made free.
4)There could be other reasons, and if you are still having problems and believe you should have more space than you do, then email us and we will figure out the problem with you.
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Q: Where are HostWalk's servers located?
A: The websites hosted with us are located in the carrier-neutral Equinix Chicago Data Center. The facility contains everything needed to ensure your mission-critical Internet operation is functioning at the highest perfomance levels. A full list of features/services in usage in the Datacenter are found here
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Q: Can I host adult sites or eggdrop bots?
A: Adult sites are allowed, BUT child pornography, eggdrops bots, irc scripts, spam scripts or any other kind of illegal activity are not allowed. If you host such content on your, your account will be terminated.
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Q: How do I use SSL?
A: HostWalk offers shared SSL for all domains hosted with us at no extra charge. Use this address to access it:
https://pheaton.serversecured.net/~your_username/
Unfortunately, root relative links (beginning a link with a forward slash) will only function here if you begin them like this: /~your_user_name/. You can also do this type of link for non-https pages, and it will function just fine.
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Q: What are the hardware specs of the servers?
A: The servers are constantly upgraded. If more drive space, memory, or faster processors are needed, they are added in at that time. The average shared server is a QUAD XEON processor system, with 4048MB RAM, and RAID hard drive(s).
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Q: How do I use server side includes (SSI) at HostWalk?
A: Any page with an include file in it must have the extension shtml or shtm... such as index.shtml. Create a text file or an HTML file that will be the included file and then place the include code <!--#include file="filename.ext"--> at the place in the shtml document where you want the included file inserted. Be sure 'filename.ext' is the same as the file you created as the include file.
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Q: Where should I send my questions?
A: support@HostWalk.com - when you just need a answer on something that you can't find in FAQ's.
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Q: How do I request a refund?
A: If you want a refund within 30 days after your hosting has been setup, then email support@hostwalk.com. Type refund in the subject line. Provide your 'registration email(paypal email)', 'Your Name', 'Your Domain Name,' and 'Your Password' and we will pay you back the funds you sent us through paypal. We will only make refunds to the same paypal address that made the original payment.
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Q: I lost my password! How can I recover it?
A: Email support@hostwalk.com. Provide your 'registration email', 'name', and 'domain name,' and we will reset your password and send you a new one.
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Q: What is HostWalk' backup policy?
A: We do NOT guarantee that we can retreive your data. ALWAYS back up your own Data
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